Privacy Policy

1. Information Collection

At Voltride E-Bikes, we respect your privacy and are committed to protecting any personal data you share with us. We collect information necessary to facilitate your e-bike purchases, schedule servicing appointments, and manage test ride bookings at our store.

• Contact details such as your name, email address, and phone number.
• Transaction and billing information related to e-bike purchases and maintenance services.
• Communication records when you reach out to our support team for repairs or inquiries.

2. Use of Your Information

The information we collect is strictly used to enhance your experience and fulfill our services. This includes:

• Coordinating and confirming your requested test rides for our e-bike models.
• Providing updates regarding your scheduled e-bike servicing and repairs.
• Responding to inquiries and ensuring smooth customer support during store visits.
• Processing payments securely for bikes, parts, and maintenance.

3. Data Security and Retention

We implement industry-standard security protocols to safeguard your personal data against unauthorized access, alteration, or disclosure. We retain your information only for as long as is necessary to provide our core services, maintain accurate safety and service logs for your e-bike, and comply with standard legal obligations.

4. Third-Party Services

Voltride E-Bikes does not sell your personal data. We may share necessary details with trusted third-party service providers solely for the purpose of operating our business, such as secure payment processors or digital appointment scheduling tools. These partners are bound by strict confidentiality agreements and operate under robust data protection guidelines.